Refund policy

Last updated: August 31, 2026

At Mom District, we take pride in creating apparel that moms actually want to wear. Because many of our products are made to order, we have a few rules around returns and exchanges.

Please review this policy before placing your order.

All Sales Are Final

Unless otherwise stated below, all purchases from Mom District are final.

We do not offer refunds or returns simply because you changed your mind, ordered the wrong size, or no longer want the item.

However, eligible apparel may qualify for a one-time exchange under the conditions below.

Apparel Exchange Policy

We may offer a one-time exchange for eligible T-shirts, sweatshirts, and hoodies for a different size or color.

To qualify for an exchange:

You must contact us within 7 days of receiving your order.
The item must be unused, unworn, and unwashed.
The item must be in its original condition.
Original tags must still be attached, if applicable.
Proof of purchase is required.
Exchanges are limited to the same product in a different size or color.
Only one exchange per order is permitted.
Sale, clearance, promotional, or limited-edition items may not be eligible for exchange.
Items showing signs of wear, washing, stains, odors, damage, pet hair, or alterations will not be accepted.

If your requested size or color is unavailable, Mom District may offer store credit instead.

How to Request an Exchange

To request an exchange, please contact us at hello@momdistrict.com within 7 days of receiving your order.

Please include:

Your order number
The item you would like to exchange
The reason for the exchange
The size/color you would like instead

Please do not send an item back before receiving exchange instructions from us.

Once your request is approved, we will provide you with return instructions.

Customers are responsible for return shipping costs unless the exchange is required because of an error made by Mom District.

We recommend using a trackable shipping service when returning an item. Mom District is not responsible for items lost or damaged while being returned to us.

Once the returned item has been received and inspected, your replacement item will be processed.

Hats

All hat purchases are final sale.

Because our hats are made and decorated specifically for our collections, hats are not eligible for refunds, returns, or exchanges due to:

Size or fit
Color preference
Change of mind
Ordering the wrong item

Please review the product details carefully before placing your order.

Incorrect, Damaged, or Defective Items

If you receive an item that is incorrect, damaged, or defective, please contact us within 7 days of delivery.

If the issue is confirmed, Mom District will provide a replacement at no additional cost.

To help us resolve the issue quickly, please provide:

Your order number
A description of the problem
Clear photos showing the issue

Photos may be required before a replacement is approved.

If the item was damaged during delivery, please contact us as soon as possible after receiving your package.

Replacement requests submitted more than 7 days after delivery may not be eligible for review.

Wrong Size or Incorrect Address

Customers are responsible for selecting the correct size and providing an accurate shipping address during checkout.

Please double-check your order before completing your purchase.

Mom District is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Mom District is not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mailroom, and the shipping carrier.

Refunds

Except where required by applicable law or in cases involving an incorrect, damaged, or defective item as described above, Mom District does not provide refunds for change-of-mind purchases, incorrect size selections, or other personal preferences.

If an approved refund is applicable, the refund will generally be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.