Shipping policy

Last updated: August 31, 2026

At Mom District, we make apparel for moms who have enough things to worry about already. Shipping shouldn't be one of them.

Below you'll find everything you need to know about how we process and ship your order.

Order Processing

Most Mom District products are made to order. This means your item is created specifically for you after you place your order.

Orders are generally processed Monday through Friday, excluding weekends and holidays.

Please allow approximately 2–7 business days for order processing and production before your order is shipped.

During busy periods, holidays, product launches, or other high-volume periods, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note: Shipping transit time begins after your order has been processed and shipped. It does not begin when your order is placed.

Shipping Times

Shipping times vary depending on your location and the shipping method available at checkout.

Estimated delivery times shown during checkout are estimates and are not guaranteed delivery dates.

Once an order has shipped, the carrier is responsible for the transportation and delivery of the package.

Carrier delays may occur due to:

Weather
Holidays
High shipping volume
Address issues
Carrier operational delays
Customs processing
Other circumstances outside of Mom District's control

We appreciate your patience if your package takes a little longer than expected. Even moms don't control the postal service. 😄

Shipping Rates

Shipping rates are calculated and displayed during checkout based on your:

Shipping destination
Package size and weight
Products ordered
Shipping method selected

Any available free-shipping promotions will be clearly displayed on our website or during checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

Once an order has entered production or has been shipped, we may not be able to change the shipping address or cancel the order.

If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs required to resend the order.

Order Changes & Cancellations

Because many Mom District products are made to order, orders may enter production shortly after being placed.

If you need to make a change or cancel your order, please contact us as soon as possible at hello@momdistrict.com.

We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has entered production or shipped.

Once an order has shipped, it cannot be canceled.

Tracking Information

Once your order ships, we will send you a shipping confirmation email containing your tracking information, when available.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

If tracking has not updated immediately, this does not necessarily mean your package is lost.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, Mom District is not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot find it, we recommend:

Checking around your home or building.
Checking with household members or neighbors.
Checking your mailbox, package room, or other designated delivery area.
Contacting the shipping carrier.
Contacting your local post office or carrier facility.

If you believe your package was stolen, you may also wish to contact local authorities.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery at hello@momdistrict.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, when appropriate, arrange for a replacement at no additional cost.

Please do not return an item before contacting us and receiving instructions.

For more information about returns and exchanges, please see our Refund & Exchange Policy.

International Shipping

Mom District may offer international shipping to selected countries.

Available destinations and shipping options will be displayed during checkout.

International delivery times are estimates and may be affected by:

Customs processing
Local postal services
Weather
Carrier delays
Import regulations
Other circumstances outside of Mom District's control

Delivery dates for international orders cannot be guaranteed.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge unless explicitly stated at checkout.

Any customs duties, taxes, or import-related charges are the responsibility of the customer.

Because customs rules vary by country, we recommend checking with your local customs authority before placing an international order if you are concerned about potential fees.

International Returns

Unless otherwise required by applicable law, international orders are subject to our Refund & Exchange Policy.

Please review our Refund & Exchange Policy before placing an international order.

Pre-Orders

Products available for pre-order will be clearly identified as PRE-ORDER on the product page.

The product page will include an estimated timeframe for when the item is expected to ship.

Pre-order dates are estimates and may change due to production schedules, supply availability, carrier delays, or other circumstances outside of Mom District's control.

If your order contains both in-stock and pre-order products, your order may be shipped together once all items are available unless otherwise stated.

Multiple Items in One Order

If your order contains multiple products, your items may be produced and shipped separately.

You may receive multiple packages and separate tracking numbers for the same order.

This can happen because different products may be fulfilled at different facilities.

Don't worry — it doesn't mean we forgot half your order. 😉

Shipping Delays

Mom District is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our reasonable control.

While we will do our best to help you locate a delayed shipment, we cannot guarantee a specific delivery date.